At Lethafist, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help with a straightforward and transparent refund, return, and exchange process.
1. Returns Policy
We accept returns for both defective and non-defective products under the following conditions:
- The product must be in new condition, unused, and in its original packaging.
- Returns must be initiated within 7 days of receiving the product.
2. Exchange Policy
We offer exchanges for products if:
- The item is defective or damaged upon delivery.
- You wish to exchange for a different size or variant, provided it is available.
Exchanges must also meet the 7-day return window and product condition requirements.
3. Refund Process
For eligible returns, refunds will be processed as follows:
- Refunds will be issued within 7 days of receiving and verifying the returned item.
- No restocking fees will be charged.
- Refunds can be processed via the original payment method used for the purchase.
4. Return and Exchange Methods
You can return or exchange products using the following options:
- In-store: Visit us at Jewel Complex, 3rd Floor next to TRM during operating hours.
- Drop-off location: Contact us at +254 708 121508 or email info@lethafist.co.ke. to arrange a drop-off.
5. Conditions for Non-Refundable Items
Certain items may not be eligible for return, exchange, or refund. These include:
- Products that have been used, damaged after delivery, or not in their original condition.
- Items returned beyond the 7-day return window.
6. Contact Us
If you have any questions about our refund and returns policy, please reach out:
- Phone: +254 708 121508
- Email: Support@lethafist.co.ke
- Operating Hours: Monday to Saturday, 8:00 AM – 7:00 PM (Closed on Sundays)
We strive to make your shopping experience with Lethafist smooth and enjoyable. Thank you for choosing us!